Issue: Importing a Plan Drawing gets stuck when uploading a file with a long name

Issue

If you're experiencing issues where the Plan Drawings feature hangs after uploading a file, it may be due to the file name exceeding the character limit.

Cause

Momento360 has a 64-character limit for uploaded Plan Drawing filenames. If the filename is longer than this limit, the system may fail to process the upload, causing it to hang.

Solution

To resolve this issue:

  1. Rename your file to ensure the name is shorter than 64 characters.
  2. Upload the renamed file in Momento360’s Plan Drawings feature.
  3. The upload should now complete without any issues.

Additional Notes

  • If the issue persists, contact support@momento360.com with details about the file you’re trying to upload.

For more details on supported file formats and Plan Drawing best practices, visit our Plan Drawings Support Articles.

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