Updating/Changing Your Payment Information

In order to change/view your current payment information: 

Under the Account page, scroll down to the  Subscription Information section and click on the Manage subscription and payment info link:

You'll be taken to a page where you can view/update your card information:

From here you can add/edit payment information, as well as download previous invoices, and view your charge history.

If you see "Your payment is overdue."

When a payment for your subscription is past due or unpaid, Momento360 shows a bar at the top of the app. The bar reads "Your payment is overdue." It has one button, Update payment method.

To resolve it:

1. Click Update payment method in the bar.

2. You'll be taken to the Manage Subscription and Billing Info page shown above.

3. Add a new payment method or update the one on file. You can also pay the overdue invoice there.

After your payment goes through, Momento360 clears the notice when Stripe, our payment processor, reports that your subscription is no longer past due or unpaid. The bar is then gone the next time you load or reload a page.

If the overdue payment is never made, the subscription is canceled at the end of Stripe's payment-retry period. When your paid subscription is canceled, your account moves to the Free plan. After that, the overdue bar no longer appears.