Picture no longer moves with iOS devices (no orientation data)

I used to be able to look around my 360 by moving my phone but this doesn't work anymore. What happpened?

UPDATE (4/29/20): This should now be fixed. In order to trigger the gyroscope simply tap the fullscreen button ([ ]); this should bring up a prompt requesting access to motion and orientation data. Once you grant it, you may need to tap the button a second time; it should now work from then on.


If you are running iOS13:

The iOS 13 update has made it so Safari cannot access motion or orientation data without explicit permission, which also disables gyroscope mode on Apple mobile devices. Safari will now prompt users explicitly for permission when a 360 is attempting to be viewed. Note that Google Chrome requires no permissions and should work the same.  (updated Nov. 7 with fix)

If you are running iOS12.2:

The recent iOS 12.2 update (March 2019) changes Safari so that you have to enable motion data access to the Safari browser (we need motion data in order to figure out what direction you’re looking within the 360).

To grant access:

Go to Settings, scroll down and tap on the Safari section:

Scroll down and there will be an entry “Motion & Orientation Access”:

Enable it so it’s on:

If you go back you should be able to view your 360 by moving the device.


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