Problem logging in or resetting password

Some users, especially on mobile devices, will often encounter "Wrong email/password" messages when logging in or "Email not found" message when attempting to reset their password. 

This is often caused by an accidental uppercase letter in the email address; e.g. typing in "" instead of "" -- this happens because some devices like iOS will auto-capitalize the first letter when typing. 

If that's not the issue please email and we will help troubleshoot.

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