Troubleshooting Uploading Problems

Upload or Sharing button doesn't seem to work at all

Some privacy extensions or privacy-focused browsers (i.e. Brave) can interfere with proper functioning of the site because of the way they block Javascript. Try disabling the adblocking or try a different browser (Google Chrome is a good choice) to see if it works. For Brave, you will need to run it in the "Shields down" setting.

Media doesn't seem to be uploading at all

If your photos start uploading but don't complete, and the app seems unresponsive, there are several causes:

Your session has expired: Try reloading the webpage; it will prompt you to re-log in, after which things should work as before. 

Poor network connection speed. This usually happens if you are trying to upload a large number of files at once, and the connection from your web browser gets dropped before any of them complete. Try uploading only one file at a time, and waiting for the upload to complete before starting the next one.

If you are still having problems, please contact support@momento360.com with details about your problem, and the size/format of the file you're trying to upload.

Media uploads, but still shows "Processing..." after a long time

If the media still shows "processing," try re-loading the webpage. In some cases this will refresh the processing status and your processed items will now display. 

If it still shows "Processing..." please email support@momento360.com and we can help troubleshoot the issue.