VR icon isn't showing in mobile Safari (iOS)

The VR viewer icon used to be there and has disappeared from my embed. What happpened?

If you are running iOS 13:

The iOS 13 update has made it so Safari cannot access motion or orientation data without explicit permission, which also disables gyroscope mode on Apple mobile devices. Safari will now prompt users explicitly for permission when a 360 is attempting to be viewed. Note that Google Chrome requires no permissions and should work the same. (updated Nov. 7 with fix)

If you are running iOS 12.2:

The recent iOS 12.2 update (March 2019) changes Safari so that you have to enable motion data access to the Safari browser (we need motion data in order to figure out what direction you’re looking in VR mode).

To grant access:

Go to Settings, scroll down and tap on the Safari section:

Scroll down and there will be an entry “Motion & Orientation Access”:

Enable it so it’s on:

If you go back you should now see the VR icon.


Still need help? Contact Us Contact Us